Technical Operations Specialist

Technical Operations (IT) Specialist

We have an exciting opportunity for a Technical Operations (IT) Specialist to join our team at Chani Nicholas Incorporated.

About Us

CHANI is a queer, feminist-led team on a mission to support everyone in living their purpose. We believe that astrology can be a tool for healing and self-awareness, and hope that it can ultimately help transform us and our world for the better.

We start within, by prioritizing our team’s wellbeing with a salary floor of $80,000 before benefits; a four-day workweek; fully covered health, dental, and vision insurance; a 401(k) with a 5% match; unlimited menstrual leave; gender-based violence paid and protected leave; seven weeks of paid office closure a year; unlimited PTO with a vacation stipend; and a wealth-building stipend.

We also believe in mutual aid as a practice and give 5% of all our company’s revenue directly to queer, trans, Black, Indigenous, people of color, and/or disabled survivors of gender-based violence via freefrom.org.

The Job

Chani Nicholas Incorporated is seeking an experienced full-time Technical Operations (IT) Specialist. This role is responsible for providing advanced technical support and expertise to resolve complex technical issues, designing and implementing IT solutions, and optimizing IT infrastructure to meet organizational needs and objectives.

The ideal candidate for this role is a detail-oriented systems administrator and technical support specialist who can quickly assess issues and problem-solve to find the best solutions. You work proactively, thriving in environments where you can innovate, while also adhering to the proper systems and order of operations. You have the ability to balance structure and creativity, finding ways to streamline processes without getting bogged down by red tape or “brogrammer” culture. You are a team player, equally comfortable setting up new systems independently (informed by cross-team input) as you are assisting new hires in learning our systems and ensuring smooth onboarding.

As a Technical Operations Specialist you will monitor and maintain various technical platforms and give recommendations on improvements. As an in-house tech support you’ll get to interact with the whole team by first welcoming them into our software systems and then by supporting them as technical needs arise.

What You’ll Do

As a Technical Operations (IT) Specialist at CHANI, you will…

• Administrate device and password management;
• Manage identity and access management;
• Upgrade and manage systems to ensure they are operating effectively and efficiently;
• Document all technical processes, upgrades, and decisions;
• Track and maintain an inventory of IT assets, including hardware, software licenses, and peripherals;
• Assist with the installation, configuration, and deployment of software applications, operating systems, and hardware devices;
• DNS management and maintain best practices
  • Google Workspace,
  • Permissions & Integrations,
  • Website;
• Implement new business and productivity software;
• Interact with hardware and software vendors;
• Assist with procurement, asset management, and inventory control to ensure that IT resources are utilized effectively and in compliance with organizational policies and procedures;
• Assist in technical onboarding and offboarding of employees, including setting up new employees with Google workspace and other systems;
• Train staff on new software, systems, and best practices;
• Respond to employee inquiries and requests for assistance regarding computer systems, software applications, hardware devices, and network connectivity issues;
• Update knowledge bases for employees (i.e. resource lists, guides, training materials, how-to’s, etc. regarding tech and data usage, and data security);
• Conduct routine maintenance tasks to ensure the stability, security, and performance of IT systems;
• Provide user training and documentation; and
• Other duties, as required, to ensure that our daily operations are smooth and successful.

Who We’re Looking For

Our ideal candidate has…

• Previous experience in a technical support role or technical customer service engineer with technical and/or coding experience;
• A solid understanding of computer software and hardware, computer networking and cybersecurity is essential;
• Strong communication skills can help you give effective written instructions and advice via email or chat and clear verbal directions in person, over the phone, or video chat;
• Strong people skills, emotional intelligence, and ability to work well with others as well as alone;
• Having problem-solving skills can help you approach these issues logically and reach solutions quickly;
• Proficiency with Slack, Zoom, Google Workspace, 1Password, Loom, and Zendesk;
• High level of professionalism and confidentiality;
• Ability to work independently and be proactive, with minimal supervision;
• A commitment to CHANI Inc.’s mission of supporting everyone in living their purpose;
• Be able to work in front of a computer screen and/or perform typing for approximately 100% of a typical working day;
• A U.S. citizen or permanent resident who is able to legally work in the U.S.; and
• A basic understanding of astrology is preferred.

What We Offer

• A $90k salary (plus $10k in additional stipends for a total of $100k)*;
• A 32 hour, 4-day workweek;
• Fully covered health, dental, and vision insurance;
• A 401(k) with a 5% match;
• A flexible work-from-home policy;
• 7 weeks of paid office closure a year;
• 6 months paid parental leave;
• Unlimited, flexible paid vacation (subject to approval), plus a vacation stipend;
• Gender-based violence paid and protected leave;
• Unlimited menstrual leave for people with uteruses;
• An annual tech stipend;
• A personal and professional growth stipend; and
• A stipend to help you build wealth.

*Please note that we do not currently accept counter-offers to the salaries stated in our job listings. There is, however, room for growth within the first year of employment.

How to Apply

To apply, please send your cover letter, your resume, and a list of three references (including names, positions, relationships, and email addresses) in a single PDF to Fatima Nasiyr, our Director of Operations, at careers@chani.com with the subject line “Technical Operations (IT) Specialist Application.” Please ensure your PDF also includes:

• Your pronouns; and
• Information on how your experience and qualifications match what we are looking for in this role.

We expect to receive a large number of applications for this position, so your cover letter is your best opportunity to demonstrate why you are the right person for this job. Please note: We will not contact your references without notifying you first.

Folks who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply.

Please note that because we expect to receive a huge volume of applications, we will only be in touch if we would like to move you forward to the next round. You will receive an auto-reply confirming the reception of your application – if you sent it to the correct email address, we received it. We also check our spam folders regularly so if it went there for any reason, we will retrieve it. Thank you for your understanding.

The Interview Process

1. Our team will review your application materials and will be in touch if we’d like to move forward with your candidacy. Depending on the number of applications, this may take some time.
2. If we would like to move forward with your application, you will interview with our Director of Operations.
3. For the second interview, you will have a technical interview with relevant staff member(s).
4.  In the third round, you will interview with other directors on our team.
5. In the final round, you will interview with our Chief of Staff, President, and CEO.
6. We will make a final decision and notify you.

Location

This position is fully remote, within the US, though you must be willing to travel NYC annually for in-person retreats and department meet-ups as needed.

Employment Type

Exempt, full-time position (32 hours per week)

Details

Applications will be reviewed on a rolling basis, beginning on February 22, 2025. This position will remain open until filled. We are looking to fill the role immediately.

Position reports to: Director of Operations